Got Questions? We've Got Answers!

With YO Mobile, a customer in the U.S. can register as the account holder and add up to 10 lines on a single family plan, including their own line. While the account holder must reside in the U.S., the additional lines can feature a mix of different plan options for either the U.S. or Mexico.

As you add more lines, you’ll also receive additional discounts, making it even more affordable to keep your family connected.

All plans include free international calling and international roaming between the U.S., Mexico, and Canada, ensuring seamless communication across borders.

Yes, you can keep your current number when switching to YO Mobile. After you receive and activate your YO Mobile SIM, you can request to port your existing number to your new plan. We’ll guide you through the process to make it as smooth as possible.

Here are the step-by-step porting instructions.

YO Mobile offers coverage throughout the U.S., Mexico, and Canada, with speeds reaching up to 5G.

If you need international calling or data, you can download the Global YO app now:

• Apple Store
• Google Play
• AppGallery

No, you don’t need to sign a contract with YO Mobile. It’s a monthly prepaid service, so there are no contracts or long-term commitments required. You have the flexibility to manage your plan on your own terms.

You can cancel your YO Mobile service at any time, giving you the flexibility to make changes without any long-term commitments.

You can easily configure your plan, order your SIMs, and pay for your service directly on our website or through the YO Mobile app.

When configuring lines on your plan, you can choose delivery addresses and assign line holders for each SIM, whether they are in the U.S. or Mexico.

Plus, you’ll get free shipping on the SIM cards for all lines.

No, you don’t need to send the SIM cards to your family in Mexico. When setting up your plan, you can choose a delivery address for each line holder, and the SIM card will be shipped directly to them, whether they’re in the U.S. or Mexico.

Yes, you can activate your service and start using it right away. All YO Mobile plans include free international calling and roaming between the U.S., Mexico, and Canada, so you’re fully covered as soon as you activate.

If you’re experiencing slower data speeds, it’s likely because you’ve reached the high-speed limit for the day on your Unlimited Plan. Some of our partner networks may slow down your speed after this limit, but you still have access to unlimited data, just at a slower speed.

This helps keep the network running smoothly for everyone. The high-speed limit resets daily, so you’ll get back to full-speed data each day. In the meantime, you can still browse, check emails, and use online services, just at a reduced speed.

To check your remaining data, open the YO Mobile app and tap on the My eSIM bubble. Then, click on the data plan listed under Active Data Plans to see how much data you have left. Keep in mind that once your data is used up, you won’t have internet access unless you are connected to Wi-Fi.

You don’t need to take any action in the YO Mobile app to port your number out. Just ask your new provider for instructions on how to port your number in.

An activation code is the code needed to activate your SIM, allowing the system to link the correct user with the purchased line. If you’re the primary user, you can find your activation code by opening or downloading the YO Mobile app and following these steps:

SIM → Manage Family → select the appropriate line and check the activation code.

If you’re trying to activate a SIM that was purchased by someone else, you’ll need to contact the primary user to get the activation code.

You have 30 days from the purchase date to activate your SIM card. If you don’t activate it within that time, it will expire and can no longer be used. If your SIM has expired, please contact Customer Support to reorder a new one.